We embed directly into your brand, run your helpdesk tools, and deliver the kind of customer experience that turns first-time buyers into loyal fans. Fully managed. Always on.
We learn your brand inside and out — your voice, products, policies, and edge cases. We set up (or take over) your helpdesk tools and build the playbooks before we touch a single ticket.
We plug into Gorgias, Richpanel, Shopify, Skio, and whatever else is in your stack. AI handles the volume; our team handles the judgment calls — escalations, retention moments, VIP customers.
Daily ticket management, 7-day coverage, real-time queue monitoring, and proactive outreach on shipping delays. You get weekly performance reports so you always know how CX is running.
AI tools included and fully managed — Gorgias, Richpanel, Skio, Shopify — configured, optimized, and QA'd.
Whether you're at $1M or $20M, we grow with you — without the chaos of scaling a team in-house.
We plug into your workflows and tech stack seamlessly — like we were always part of the team.
Every touchpoint reflects your brand's voice, values, and vibe. We don't do generic.
We don't just check the boxes — we redefine them. Here's what comes standard.
Real words from the DTC brands whose CX we run.
“Their CX team truly feels like an extension of our own. The integration of Gorgias and Richpanel revolutionized our support — and their proactive, personalized approach elevates the experience we offer.”
JudithSwitch Hits · Co-Founder“A total game-changer. Before Fully Built, the founders handled all CX ourselves. Now it's handled — we consistently get reviews raving about our customer service, and I can stay focused on scaling Bro Glo.”
TomBro Glo · Co-Founder“Fully Built transformed how we handle customer interactions. The Gorgias integration streamlined our support for faster responses, and their commitment to quality made a real impact on customer satisfaction.”
AnantGroomie Club · Co-FounderLet's talk. We'll map out exactly how Fully Built's CX team fits into your stack — fully managed, always on. No fluff, no hard sell.
Experience unparalleled customer service with our dedicated team available seven days a week.
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