We embed directly into your brand, run your helpdesk tools, and deliver the kind of customer experience that turns first-time buyers into loyal fans. Fully managed. Always on.
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Trusted by Groomie Club, Bro Glo, Switch Hits, Pretty Boy, ReVamp Electronics, and more.
A Simple, Proven Framework.
We learn your brand inside and out — your voice, your products, your policies, your edge cases. We set up (or take over) your helpdesk tools and build out the playbooks before we touch a single ticket.
We plug into Gorgias, Richpanel, Shopify, Skio, and whatever else is in your stack. AI handles the volume. Our team handles the judgment calls — escalations, retention moments, VIP customers, anything that needs a human touch.
Daily ticket management, 7-day coverage, real-time queue monitoring, proactive outreach on shipping delays. You get weekly performance reports so you always know exactly how your CX is running.
We don’t just check the boxes—we redefine them. Here's how we stack up:
"Partnering with Fully Built has been a transformative experience for us at Switch Hits. Their CX team truly feels like an extension of our own. The integration of AI tools like Gorgias and Richpanel has revolutionized our support, helping us respond faster and more effectively. What stands out most is their proactive, personalized approach. They’ve taken the time to understand our brand and customer needs, elevating the experience we offer. Their insights and dedication have made them an indispensable partner in our growth."
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"Fully Built’s customer service team has been a total game-changer for us at Bro Glo. Before we hired them, we, the founders, were handling all the CX ourselves, which pulled us away from growing the business. The transition to Fully Built’s CX team was easy and seamless. Their team took the time to understand our brand, our products, and how we talk to and treat our customers. They treat our customers like their own, and it shows; we consistently get reviews raving about how great our customer service is. Best of all, I no longer have to worry about CX. I know it’s handled, and I can stay focused on scaling Bro Glo".
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"Partnering with Fully Built has been a fantastic experience. Their CX team, has transformed how we handle customer interactions. The integration with Gorgias has streamlined our support, allowing us to provide faster and more efficient responses. Fully Built’s personalized approach and commitment to quality service have made a real impact on our customer satisfaction. We’re grateful for their support and look forward to continued growth together".
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Book a free strategy call and we’ll show you exactly how we’d run CX for your business.
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Experience unparalleled customer service with our dedicated team available seven days a week.
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