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Customer Experience

Support that actually knows where the order is.

Most brands treat support as a cost center. We run it as a retention engine — a dedicated team wired into your order, inventory, and return workflows, turning every ticket into a chance to keep the customer.

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Month-to-month · Runs in your helpdesk · 30-day pilot on any tier
GorgiasRichpanelCommslayerZendesk
We work inside the helpdesk
you already run.
What you get

A dedicated team, wired into your operation.

  • ✓
    A dedicated team, on your scheduleCoverage built around your brand's needs — trained on your products, your policies, and your voice. Customers can't tell it's not in-house.
  • ✓
    Fulfillment-aware answersWe run warehouses, so "where's my order?" gets a real answer from real data — higher first-contact resolution, fewer follow-ups.
  • ✓
    Support that protects revenueRetention saves, exchange-over-refund offers, and win-back touches — handled inside the conversation.
  • ✓
    Proactive, not reactiveShipping delays flagged and customers updated before tickets pile up — speed customers reward with loyalty.
  • ✓
    QA and insights on every conversationEvery reply reviewed against your brand voice — and ticket trends reported back so support data improves your product and marketing.
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    Runs in your helpdeskGorgias, Richpanel, Commslayer, Zendesk — we work inside your tools, not around them.
Fully Built — Support Coverage on your schedule
The Fully Built Support page: tickets created, first response time, resolution time, and CSAT
Real conversations

Support that sounds like your brand.

Every reply is written by a person who knows your catalog and can see the order — so the answer is right the first time.

FBSwitch Hits SupportResolved in 4 minutesResolved
Hi! My order #1182 still says processing — is everything ok?
Hey Maria! Good news — it shipped this morning and lands tomorrow. Here's your tracking 📦 Anything else I can help with?
Amazing, thank you so much! 💚
Backed by live order, inventory & tracking data — not guesswork.
How it works

A simple, proven framework.

01 — Onboarding

We learn your brand inside and out — your voice, products, policies, and edge cases. We set up (or take over) your helpdesk tools and build the playbooks before we touch a single ticket.

02 — Integration

We plug into Gorgias, Richpanel, Shopify, Skio, and whatever else is in your stack — and connect support to the live order, inventory, and returns data behind it.

03 — Execution

Daily ticket management, real-time queue monitoring, and proactive outreach on shipping delays — with weekly performance reports so you always know how CX is running.

Customer Experience plans

Support that scales with your ticket volume.

✓ Month-to-month plans  ·  30-day pilot on any tier — onboarding fee waived when you continue

Launch CX

For smaller brands getting support off the founders' plate.
$999 /month
Book a call →
What's included
  • Every ticket resolved by a trained person — not a chatbot script
  • Email & chat support
  • Weekday business-hours coverage
  • Trained on your brand voice & policies
  • Rapid email responses
  • Monthly reporting
MOST POPULAR

Growth CX

For scaling DTC and Shopify brands with real ticket volume.
$1,999 /month
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Everything in Launch, plus
  • Order support — edits, returns, exchanges
  • Extended coverage, Mon–Sat
  • Fast live chat responses
  • Fast email responses
  • CSAT reporting, weekly
  • Weekly summary + monthly reporting

Scale CX

For high-volume brands that want a dedicated pod.
Custom pricing
Book a call →
Everything in Growth, plus
  • Dedicated or semi-dedicated pod
  • Trained backup coverage — no single point of failure
  • Omnichannel, incl. voice overflow
  • Weekend coverage
  • Priority live chat responses
  • Weekly ops review with your team
Already running fulfillment with us?
CX bundles with fulfillment, commerce operations, and planning into one monthly number — less than the services cost à la carte.
See the full operation →
Client experience

What founders say about our CX.

Their CX team truly feels like an extension of our own. The integration of Gorgias and Richpanel revolutionized our support — and their proactive, personalized approach elevates the experience we offer.
JudithJudithCo-Founder at Switch Hits
A total game-changer. Before Fully Built, the founders handled all CX ourselves. Now it's handled — we consistently get reviews raving about our customer service, and I can stay focused on scaling Bro Glo.
TomTomCo-Founder at Bro Glo
Fully Built transformed how we handle customer interactions. The Gorgias integration streamlined our support for faster responses, and their commitment to quality made a real impact on customer satisfaction.
AnantAnantCo-Founder at Groomie
CX FAQ

Questions founders ask before handing over support.

Do we have to switch helpdesks?
No. We work inside the tools you already run — Gorgias, Richpanel, Commslayer, Zendesk. If you don't have a helpdesk yet, or you want to move, we'll set it up and handle the migration as part of onboarding.
Is this an AI chatbot or real people?
Real people. Every ticket is resolved by a trained agent on your account — AI helps them move faster by surfacing order, inventory, and policy context, but a person makes the judgment call and writes the reply.
How do you learn our brand voice?
Onboarding starts before we touch a ticket. We build playbooks from your existing replies, policies, and product docs, then QA every response against them in the first weeks. You review the playbooks and can change them any time.
What coverage do we actually get?
Launch is weekday business hours. Growth extends to Monday–Saturday. Scale adds weekend coverage and a dedicated or semi-dedicated pod with trained backup, so there's no single point of failure when someone is out.
Do we need to use Fully Built for fulfillment too?
No — CX runs standalone. It just works better together: because we run warehouses, a CX team on our fulfillment sees the real order and tracking data, which is what makes "where's my order?" a one-touch resolution instead of a back-and-forth.
How do we know it's working?
A live dashboard plus weekly reporting — ticket volume, first response time, resolution time, and CSAT — alongside the ticket trends worth acting on in your product and marketing.

Ready to stop running operations and start running your business?

Let’s talk. We’ll map out exactly how Fully Built fits into your stack — no fluff, no hard sell.

Book a callSchedule your free consultation